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FAQ

Shipping

When will I get my order?

When you select standard shipping at checkout, your order will be shipped in 1-2 business days. You'll get an email with your tracking number.

If you checkout before noon EST and select express shipping, your order will be shipped that same business day. Orders placed after noon will be shipped by the next business day. If we can't fulfill your express shipping order within a day, we will contact you.

Where do you ship?

Worldwide

What shipping carrier do you use?

USPS

 

Returns and Exchanges

What if I want to make a return or exchange?

Send us an email at info@lafillecolette.com with return or exchange in the subject line. Let us know what's wrong with your order, and we'll send you a return shipping label. We offer free shipping on returns and exchanges both ways on all domestic orders.

 

Sizing

How does your sizing work?

Here is our size chart. 

la fille colette size chart

What if my size is sold out?

If you don't see your size available, reach out to us at info@lafillecolette and we will let you know if it will come back in stock.

What if it doesn't fit how I want it to?

All bodies are different! That's why we offer free tailoring on your purchase. Take your garment to your local tailor within 30 days, send us a picture of the receipt, and we'll reimburse your original form of payment for a single alteration up to $35. For garments purchased at more than 10% off their original retail price, we'll reimburse an alteration up to $15.

 

Manufacturing

Where are your clothes made?

Our garments are made in Cape Cod and Fall River, Massachusetts.

Who makes your clothes?

Our clothes are made by skilled workers receiving fair wages under safe conditions, with no forced or unpaid overtime. Our production is overseen by a master tailor with three decades of experience who is committed to the growth of responsible garment manufacturing in the US.

What steps do you take to be environmentally friendly?

First and foremost, we aim to create timeless, high quality garments that will prove their place in your closet for years and never end up in a landfill. 

We keep our production local, and often use American-made fabrics as well, all cutting down on carbon emissions produced by transporting textiles and garments long distances.

During our production process, fabric is cut strategically to minimize waste. Our fabric scraps are reused or recycled.

We produce clothing in small batches, reducing leftover inventory and the amount of unwanted clothing in the world.

Our colorful print dresses are printed using dye sublimation, a process that does not require any water or produce chemical runoff. Our printer operates locally in Andover, Massachusetts.

 

Events

Can I host a trunk show?

Yes! Do you have a space local to New England and a few friends who want to try on clothes? Get in touch with us at info@lafillecolette.com and we'll make it happen!

Can La Fille Colette be in my fashion show or event?

Please email us at info@lafillecolette.com with more details!

Where can I find more info about upcoming La Fille Colette events?

Please check out our Events page.

 

Have another question? Feel free to use the contact form below.

 

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